HEALTH PROTOCOL

As we approach the end of the shelter in place phase of the Coronavirus Pandemic, our world has shifted and for us at the Papaya Playa Project, it has done so in a positive and more conscious vibration. We hope all our friends and family are safe and healthy, and that the journey inward humanity has taken, arrives at a safe haven, a place of reunion and gratitude, of adventure and celebration.

Papaya Playa Project continues with strict health and safety measures. We care for our guests’ safe return home with the tests needed for travel. Our joyful and social spirit creates conscious and safe gatherings, always focusing on spiritual, mental, and physical health.
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Upon check-in, we will take your temperature. You must read and sign our health measures. Compliance is mandatory while you are at our premises:

• Wear a face mask at all times on the property, except when you are at your room, beach bed, or your restaurant table.
• Rub sanitizing gel on your hands before entering public areas.
• Maintain social distancing.

Papaya Playa Project has an agreement with a certified laboratory to do Antigen and PCR Tests on-site with 24 hour result delivery time. Please consider your travel dates and your country’s requirements when making your appointment. 
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Papaya Playa Project is the only Tulum hotel certified by Bureau Veritas, ensuring our health and safety protocols follow international standards.

• Staff temperature is tested daily.
• Tables and beach beds are spread apart to ensure social distancing.
• All staff wear a face mask and have been trained in proper handwashing, food handling, and surface sanitization.
• All surfaces in restaurants, reception, and public areas are disinfected continuously.
• There are sanitizing stations available throughout the property.
• All linens and dishware are washed in high-temperature water.
• We clean the rooms with steam and quaternary disinfectant.
• Menus are available in our app or with a QR code for your convenience.
• We have daily water level controls in rooms and pools.